Refund and Returns Policy
Effective Date: January 6, 2025
At Nibnapo, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we are here to help. Please carefully review our Refund and Returns Policy below for more information on how we handle returns, exchanges, and refunds.
1. Return Eligibility
We offer a 30-day return window from the date you receive your order. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, including any tags or accessories.
- The item must not be damaged or altered in any way.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Items purchased at a discount or on sale (unless specified otherwise).
- Custom-made or personalized items.
- Gift cards or promotional items.
- Items that have been worn, washed, or used in any way.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@nibnapo.com with your order number and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to send the item back.
- Ship the Item: Pack the item securely in its original packaging and ship it back to us using a trackable shipping service. The return shipping cost is the responsibility of the customer unless the return is due to a defect or error on our part.
Our return address is:
Nibnapo Returns
3404 Shinn Avenue
Pittsburgh, Pennsylvania, United States
4. Refund Process
Once we receive the returned item and inspect it for compliance with our return policy, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. Exchange Policy
If you would like to exchange an item for a different size or color, please contact our customer service team at info@nibnapo.com. Exchanges are subject to availability and must be requested within 30 days of receiving your order. If the desired item is out of stock, we will assist you in choosing an alternative or processing a refund.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@nibnapo.com. We will cover the return shipping costs and either replace the item or issue a full refund, depending on your preference and stock availability.
7. Shipping Charges
Shipping charges are non-refundable, and the customer is responsible for the return shipping cost unless the return is due to a mistake on our part (such as sending the wrong item or a defective product).
8. Damaged Items
If your item is damaged during shipping, please contact us within 5 business days of receiving the product. We may request photographic evidence of the damage to process your claim. In such cases, we will assist you with a replacement or refund.
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, please contact us at info@nibnapo.com, and we will be happy to assist you.
10. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically to stay informed of any changes.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us:
Nibnapo
Email: info@nibnapo.com
Phone: 724-570-9844
Address: 3404 Shinn Avenue, Pittsburgh, Pennsylvania, United States
Thank you for shopping with Nibnapo. We are committed to providing you with high-quality products and excellent customer service!